Refund Policy

Last Updated: 1.3.2025

At Radilex, we strive to provide high-quality garden lights and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

  • Items must be returned within 30 days of delivery.
  • Products must be in their original condition, unused, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

  • Gift cards and promotional items.
  • Clearance or final sale items.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

3. How to Request a Refund

  • Contact our customer support at contact@radilex.com with your order details and reason for the refund request.
  • We will provide you with return instructions, including the return address.
  • Customers are responsible for return shipping costs unless the product was defective or incorrect.

4. Processing Refunds

  • Once we receive and inspect the returned item, we will notify you about the refund status.
  • Approved refunds will be processed within 30 business days.
  • Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Late or Missing Refunds

  • If you haven’t received your refund within the stated period, please check with your bank or payment provider first.
  • If you still have not received your refund, contact us at contact@radilex.com

6. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange, please contact us within 3 days of receiving your order.

7. Cancellations

  • Orders can be canceled within 2 hours of placement.
  • Once the order has been shipped, it cannot be canceled but may be eligible for a return.

8. Contact Us If you have any questions about our refund policy, feel free to reach out to us:

Thank you for shopping with Radilex. Your satisfaction is our priority!

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