Last Updated: 1.3.2025
At Radilex, we strive to provide high-quality garden lights and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unused, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Refundable Items
- Gift cards and promotional items.
- Clearance or final sale items.
- Products damaged due to misuse, improper handling, or normal wear and tear.
3. How to Request a Refund
- Contact our customer support at contact@radilex.com with your order details and reason for the refund request.
- We will provide you with return instructions, including the return address.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
4. Processing Refunds
- Once we receive and inspect the returned item, we will notify you about the refund status.
- Approved refunds will be processed within 30 business days.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
5. Late or Missing Refunds
- If you haven’t received your refund within the stated period, please check with your bank or payment provider first.
- If you still have not received your refund, contact us at contact@radilex.com
6. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, please contact us within 3 days of receiving your order.
7. Cancellations
- Orders can be canceled within 2 hours of placement.
- Once the order has been shipped, it cannot be canceled but may be eligible for a return.
8. Contact Us If you have any questions about our refund policy, feel free to reach out to us:
- Email: contact@radilex.com
Thank you for shopping with Radilex. Your satisfaction is our priority!