Last Updated: 1.3.2025
Thank you for shopping with Radilex! We are committed to providing a smooth and reliable shipping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Shipping Destinations
- We currently ship to the United States, Canada, the United Kingdom, Australia, and select international locations.
- If your country is not listed at checkout, please contact us to confirm availability.
2. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- During peak seasons, processing times may be extended.
- You will receive a confirmation email with tracking details once your order is shipped.
3. Shipping Methods and Delivery Times
- We offer several shipping options at checkout, including standard and expedited shipping.
- Estimated delivery times:
- Standard Shipping: 7-12 business days
- Expedited Shipping: 3-7 business days
- International Shipping: 10-20 business days
- Delivery times may vary due to factors such as customs processing and carrier delays.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the shipping method and destination.
- Free shipping may be available for orders over a certain amount (as specified in promotions).
- Any customs duties or import taxes are the responsibility of the customer.
5. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
- Please allow 24-48 hours for tracking updates to appear.
6. Lost or Delayed Shipments
- If your package is lost or significantly delayed, please contact us at contact@radilex.com for assistance.
- We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.
7. Order Changes and Cancellations
- If you need to change or cancel your order, please contact us within 2 hours of placing your order.
- Once an order has been shipped, we cannot make modifications.
8. Returns Due to Shipping Issues
- If your order arrives damaged or incorrect, please notify us within 7 days of delivery with photos of the item and packaging.
- We will arrange for a replacement or refund according to our Return Policy.
9. Contact Us For any questions or concerns about shipping, please reach out to us:
- Email: contact@radilex.com
Thank you for choosing Radilex!