Shipping Policy

Last Updated: 1.3.2025

Thank you for shopping with Radilex! We are committed to providing a smooth and reliable shipping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Destinations

  • We currently ship to the United States, Canada, the United Kingdom, Australia, and select international locations.
  • If your country is not listed at checkout, please contact us to confirm availability.

2. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons, processing times may be extended.
  • You will receive a confirmation email with tracking details once your order is shipped.

3. Shipping Methods and Delivery Times

  • We offer several shipping options at checkout, including standard and expedited shipping.
  • Estimated delivery times:
    • Standard Shipping: 7-12 business days
    • Expedited Shipping: 3-7 business days
    • International Shipping: 10-20 business days
  • Delivery times may vary due to factors such as customs processing and carrier delays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method and destination.
  • Free shipping may be available for orders over a certain amount (as specified in promotions).
  • Any customs duties or import taxes are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
  • Please allow 24-48 hours for tracking updates to appear.

6. Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact us at contact@radilex.com for assistance.
  • We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.

7. Order Changes and Cancellations

  • If you need to change or cancel your order, please contact us within 2 hours of placing your order.
  • Once an order has been shipped, we cannot make modifications.

8. Returns Due to Shipping Issues

  • If your order arrives damaged or incorrect, please notify us within 7 days of delivery with photos of the item and packaging.
  • We will arrange for a replacement or refund according to our Return Policy.

9. Contact Us For any questions or concerns about shipping, please reach out to us:

Thank you for choosing Radilex!

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